Whitelist or Blacklist an e-mail address

Whitelist / Blacklist an e-mail address

Our email system automatically whitelists email addresses that you communicate with, for your entire domain. For instance, if you have two users within your domain, [email protected] and [email protected], and joe sends an email to [email protected], [email protected] will become whitelisted for both joe and amy. Subsequently, if [email protected] sends an email to [email protected] or [email protected], her email will bypass filtering. For additional information on this, kindly refer to our page about whitelist/blacklist on domain level.

Moreover, you can manually add an email address to the whitelist or blacklist as described below. Please note that the best way to add whitelist records is via Spam reports, as it automatically delivers the email and adds the sender to your whitelist. Our system uses the Sender instead of the From in the email header, both for blacklist and whitelist, which is automatically done when you authorize emails through Spam reports. If you enter an email address manually to your blacklist or whitelist and notice it does not work, check the email header and locate the X-EmailArray-EnvFrom: field, which should be utilized. Alternatively, the sender may change each time you receive a particular email. In this case, you can employ Rules to delete undesired messages based on a portion of the From header address or subject.

Add an e-mail address to the whitelist

1. Go to https://inspedium.email/
2. Log in to your account using your full email address ([email protected]) and current password.
3. Hover your mouse over the Filtering menu and select Blacklist from the options.
4. Make sure you have the correct domain selected from the dropdown menu on the left side.
5. Click on the New Whitelist button.
6. Enter the email address you wish to whitelist in the text field next to Address.
7. Select whether you still want to check for viruses (recommended!).
8. Click on the Add Whitelist button.

Add an e-mail address to the blacklist

1. Go to https://inspedium.email/
2. Log in using your full e-mail address ([email protected]) and current password.
3. Hover over the Filtering menu and select Blacklist.
4. Ensure the correct domain is selected in the pull-down menu on the left side.
5. Click on the New Blacklist button.
6. Enter the e-mail address you wish to blacklist in the text field next to Address.
7. Click on the Add Blacklist button.

Remove an e-mail address from the whitelist or blacklist

1. Go to https://inspedium.email/
2. Access your account by logging in with your full email address ([email protected]) and current password.
3. Hover your mouse over the Filtering menu and select either Blacklist or Whitelist.
4. Ensure that the correct domain is selected in the dropdown menu on the left side.
5. Click on the “-” icon (minus sign) next to the email address that you want to remove.